At Azadi, operated by Faqir Clothing Private Limited, we want you to be satisfied with your purchase. If something isn't right, we're here to help. Please read the following policy before requesting a return or exchange.
1. Exchange Eligibility
We accept exchange requests within 7 days from the date your order is delivered, provided that:
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The item is unused, unwashed, and unworn.
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All original tags and packaging are intact.
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The product is in its original condition.
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A valid proof of purchase is provided.
All returned products are subject to a quality inspection before an exchange or refund is approved.
2. Non-Eligible Items
We cannot accept returns or exchanges for:
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Products that have been worn, washed, altered, or damaged after delivery.
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Products returned without original tags or packaging.
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Gift cards or promotional items, unless stated otherwise.
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Products marked as Final Sale or Non-Returnable.
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Exchange requests made after the eligible return period.
3. Damaged, Defective or Incorrect Products
If you receive:
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A damaged product
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A defective product
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An incorrect item
Please contact us within 48 hours of delivery with:
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Your Order ID
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Clear photographs of the product
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Photographs of the packaging
Once verified, we will arrange a replacement, exchange, or refund where applicable.
4. Exchange Process
To request an exchange:
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Email our support team with your Order ID and reason for the exchange.
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Wait for confirmation from our team before sending the product back.
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Once the returned product passes our quality inspection, the exchange will be processed.
Exchange availability depends on stock at the time of processing.
5. Refunds
Refunds are issued only for approved cases, including:
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Orders cancelled by Azadi.
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Products that cannot be replaced due to stock unavailability.
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Verified damaged, defective, or incorrect items where a replacement cannot be provided.
Approved refunds will be processed to the original payment method within 7-10 business days, depending on your payment provider.
6. Sale Items
Products purchased during promotional sales, clearance events, or marked as Final Sale may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect.
7. Right to Refuse Returns
Azadi reserves the right to reject any return or exchange request if the product does not meet the conditions outlined in this Policy or fails our quality inspection.
8. Changes to this Policy
Azadi may update this Refund & Exchange Policy from time to time. Any changes will be published on our website with the revised Effective Date.