REFUND & EXCHANGE POLICY

The short version

We want you to love what you wear. If something's not right, we'll make it right, within the terms below.

Return window

You have [10] days from the date of delivery to request a return or exchange. Requests made after this window won't be accepted.

Conditions for return

To be eligible, the item must be:

Unworn, unwashed, and unused
In its original packaging, with all tags attached
Free of scent, deodorant, perfume, or makeup marks
Accompanied by the original invoice or order confirmation

Because of the nature of our pieces (signature scent, embroidery, screen print), items showing signs of wear cannot be accepted back.

Non-returnable items

Items marked "Final Sale" at checkout
Gift cards
Items purchased using a discount code above [X]%

How to start a return

Email [contactus.azadi@gmail.com] with your order number and reason for return.
We'll send you a return authorisation and instructions for shipping the item back.
Once received and inspected, we'll notify you of approval or rejection of your refund/exchange.

Refunds

Approved refunds are issued to your original payment method within [5–7] business days of us receiving the returned item. Shipping charges (if any) are non-refundable unless the return is due to our error (wrong item, defect, damage in transit).

Exchanges

Want a different size or colour instead of a refund? Mention this when you raise the return request. Exchanges are subject to stock availability.

Damaged or incorrect items

If your piece arrives damaged, defective, or isn't what you ordered, contact us within [48 hours] of delivery with photos of the item and packaging. We'll cover the cost of return shipping and send a replacement or full refund.