Thank you for shopping with Azadi, operated by Faqir Clothing Private Limited. This Shipping Policy explains how we process, dispatch, and deliver your orders.
1. Order Processing
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Orders are processed within 1-3 business days after successful payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During product launches, pre-orders, or sale periods, processing times may be longer. Any significant delays will be communicated where possible.
2. Shipping & Delivery
We currently ship across India.
Estimated delivery timelines:
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Metro Cities: 2-5 business days
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Other Locations: 3-7 business days
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Remote Areas: Delivery may take longer depending on courier service availability.
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
3. Pre-Orders
Products marked as Pre-Order will be dispatched according to the estimated timeline mentioned on the respective product page.
If there is a significant delay, we will notify you using the contact details provided with your order.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Any promotional free shipping offers will be subject to the terms mentioned at the time of purchase.
5. Failed Deliveries & Return to Origin (RTO)
Customers are responsible for providing accurate delivery information.
If an order is returned to us due to an incorrect address, multiple failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for re-dispatch.
6. Lost or Damaged Shipments
If your order arrives damaged or if you receive the wrong product, please contact us within 48 hours of delivery with clear photographs of the package and product.
While we work closely with our courier partners to ensure safe delivery, Azadi is not responsible for delays or losses caused by third-party logistics providers. However, we will make reasonable efforts to assist you in resolving such issues.
7. Order Tracking
Once your order has been shipped, you will receive a confirmation email or message containing your tracking details.